Shipping policy

When Will My Order Ship?

Orders are processed within 24 hours of receipt and should be ready for pickup by the carrier within 48 hours. We will always provide you with the most accurate and up-to-date information regarding product availability. Most packages, with the exception of things like custom orders, ship directly from our distribution centers which are located in the Northeast Section of the USA. Standard shipping takes from 3-5 business days depending on where you are in the country (refer to the map below). Upgraded shipping is available at an additional charge.

Please note: When you are selecting a delivery speed please factor in the 24 hour processing time as well as the fact that we do not offer package pickup or delivery on Saturday or Sunday.

Shipping

We fulfill most orders via a UPS and USPS Standard Shipping program using the following shipping rates:

  • Orders are subject to a rate based on size, weight, and location in the contiguous U.S.

Your shipping cost will be listed on the Checkout Page before you submit your order. After reviewing the page, you can submit your order. All shipping charges are non-refundable.

Oversize Shipping Charges

Some products are oversized, bulky or heavy and require extra shipping in addition to the regular charges outlined above. Example products that receive oversize shipping charges include but are not limited to bulk ball/puck purchases, goals, nets, goalie leg pads, game tables and equipment bags. ANY oversize shipping charge you may incur is provided to you on the product detail page before you add the product to your cart. You can find it directly under the ADD TO CART button on the product detail page.

Next Day or Two Day Shipping

Selecting Two Day does not necessarily mean that your order will arrive in two days. The shipping time begins once the carrier has picked up your package from our distribution location. There is no weeeknd pickup or delivery for Next Day or Two Day shipping. We do not offer Saturday delivery and UPS does not consider Saturday or Sunday to be business days. UPS pickup at our facility is Monday - Friday between 10:00am and 12:00pm. Any Next Day or Two Day packages that are placed after 9:00am EST will not be processed until the next business day. We ship all of our orders from the Northeast Section of the USA.

Please note: When you select Two Day shipping we may use air or ground shipping - as necessary - to get your items to you within the timeframe you desire.

Continental United States Orders

  • Holidays and weekends are not business days.
  • We observe all federal holidays.
  • Orders placed after 9:00am EST on Friday or at any time on Saturday and Sunday will be processed but will not leave our shipping facility until the following business day.
  • Order acknowledgement, confirmation of product availability and tracking information will be provided to you via email after your order has been processed.
  • Order acceptance occurs only when your order has been shipped, at which time you will be notified by email.
  • Large & oversize items may incur additional shipping charges. Please see the Oversize Shipping Charges section above.
  • A physical address is required for shipment. We are unable to ship to P.O. Boxes.
  • We verify all credit cards before shipping. In some cases, this may delay stated delivery dates.
  • Some vendors prohibit us from shipping their product outside of the USA under any circumstances. We apologize for any inconvenience. Please see theInternational Orders section below.

Tracking Information

If you receive your tracking number from us and the package is being shipped on the same day, the tracking number may not be activated until the end of the day when the package is picked up and has been received by the local UPS distribution center. If you cannot locate your tracking or delivery information about your package, please contact Customer Service at the following email address. Please include your shipping address and order number in the email so that we can help you to quickly resolve any issues you might be experiencing.

melissa@southcoastsport.com

508.273.7921

International Orders

Some vendors and manufacturers prohibit us from shipping their products outside of the USA under any circumstances. There are select vendors that allow this practice. In situations where we are able to ship orders outside of the USA, customers will be responsible for any and all customs, duties and taxes of the destination countries. Please note that the delivery company may require additional payments at the time of delivery. This may include duties and/or customs brokerage fees which the customer is responsible for. Please check your local import laws and regulations prior to placing an order to confirm.

Please email us for international orders: melissa@southcoastsport.com

Returns & Warranties

Please take the time to review our return policy carefully
as South Coast Sport (SCS) sells New Items and Consigned Items.

 “New Items” refers to merchandise purchased through a vendor,
directly from a manufacturer or a 3rd party distributor.  Condition of “New Items” are in new, never
used condition.

 “Consigned Items” refers to merchandise that is owned by the consignor and not owned by SCS.  Consigned Items may be in New or Pre-Owned Condition.

NEW ITEM RETURN POLICY

New Item purchases made online can be returned for a refund, store credit or exchange at our retail store location, as long as it meets the Return Guidelines below.

 New Items have a 30 day return window

 To return your New Item purchases by mail, box up your New Item(s) and include either a copy of your email confirmation or the packing slip that came with your original order in the box.

You can return the item(s) via any shipping carrier of your choosing.  We recommend utilizing a shipping service that provides package tracking to ensure the safe arrival of your package to our location.

The Address for returns is:   

South Coast Sport & Consignment LLC

ATTN: Returns

3 Tyler Ave.

E. Wareham, MA 02538

Please allow up to three business days from the date of receipt at our location for returns processing. 
Once the return is processed, it may take up to 14 business days for your credit card company to post the refund to your account.

RETURN GUIDELINES

New items returned by mail must be postmarked within 30 days of purchase date.

New Items must be unused. For a product to be considered unused, it must:

- Be in its original packaging

- Have all tags still attached

- Show no scuffs, stains, dirt, or other marks that would indicate use

- Custom merchandise of any kind cannot be returned

- Consigned Items cannot be returned.

 

MANUFACTURER WARRANTY INFORMATION

Please find all warranty information on our Manufacturer Warranty Page.  Here you will find
information regarding which product categories are covered under warranty and how long that warranty is effective.

 

FAQS

Q: I want to exchange an item for a different size, how do I complete an exchange?

A: To expedite the process, exchanges are handled similarly to refunds. We issue a refund upon receipt of product(s), and you place a new order for the desired product(s) at any time. 
Please follow the procedure listed above to return.

Q: What should I do if I have a broken composite stick?

A: Please visit our Manufacturer Warranty Page for more information.

Q: Can I return my online purchase to one of your retail stores?

A: Yes. Please bring a copy of your packing slip or receipt with you.

Q: When returning an item, will I be refunded my shipping cost?

A: Shipping costs are non-refundable.

Q: Do I need to pay for return shipping?

A: Yes. You are responsible for the cost of return shipping.

Q: When will I see my refund?

A: Please allow up to three business days from the date of receipt at our warehouse for returns processing. Once the return is processed, it may take up to 14 business days for your credit card company to post the refund to your account.

Q: I have baked, profiled, and/or sharpened my skates. Can I still return them?

A: No. We are unable to issue a refund for used or altered products.

Q: I have used or worn the product; can I still return it?

A: No. We are unable to issue a refund for used or altered products.

If You Have Received The Wrong Product

Although we do our best to prevent them, occasionally mistakes are made. We apologize for any inconvenience. Please call Customer Service directly at 508.273.7921 and we will provide you with a return shipping label and do our best to get you the appropriate item ASAP.

Exchanging Orders

If you received your order and need to exchange it, please contact Customer Service at 508.273.7921. If you would like to exchange an item for a different one, please see the How Do I Return My Product section above. You are best served to return your product for a refund and place another order for the product you would rather have. Please note that it takes us 2 to 3 business days to process exchanges once they have arrived at our Distribution Center.

Can I Return My Order To A Retail Location?

Yes, you can return any order to your local retail location. Be sure to bring a sales receipt, packing list or email order confirmation when you go to the store. Please keep in mind that our retail locations cannot refund PayPal or Amazon orders.