Please take the time to review our return policy carefully
as South Coast Sport (SCS) sells New Items and Consigned Items.

 “New Items” refers to merchandise purchased through a vendor,
directly from a manufacturer or a 3rd party distributor.  Condition of “New Items” are in new, never
used condition.

 “Consigned Items” refers to merchandise that is owned by the consignor and not owned by SCS.  Consigned Items may be in New or Pre-Owned Condition.

NEW ITEM RETURN POLICY

New Item purchases made online can be returned for a refund, store credit or exchange at our retail store location, as long as it meets the Return Guidelines below.

 New Items have a 30 day return window

 To return your New Item purchases by mail, box up your New Item(s) and include either a copy of your email confirmation or the packing slip that came with your original order in the box.

You can return the item(s) via any shipping carrier of your choosing.  We recommend utilizing a shipping service that provides package tracking to ensure the safe arrival of your package to our location.

The Address for returns is:   

South Coast Sport & Consignment LLC

ATTN: Returns

3 Tyler Ave.

E. Wareham, MA 02538

Please allow up to three business days from the date of receipt at our location for returns processing. 
Once the return is processed, it may take up to 14 business days for your credit card company to post the refund to your account.

RETURN GUIDELINES

New items returned by mail must be postmarked within 30 days of purchase date.

New Items must be unused. For a product to be considered unused, it must:

- Be in its original packaging

- Have all tags still attached

- Show no scuffs, stains, dirt, or other marks that would indicate use

- Custom merchandise of any kind cannot be returned

- Consigned Items cannot be returned.

 

MANUFACTURER WARRANTY INFORMATION

Please find all warranty information on our Manufacturer Warranty Page.  Here you will find
information regarding which product categories are covered under warranty and how long that warranty is effective.

 

FAQS

Q: I want to exchange an item for a different size, how do I complete an exchange?

A: To expedite the process, exchanges are handled similarly to refunds. We issue a refund upon receipt of product(s), and you place a new order for the desired product(s) at any time. 
Please follow the procedure listed above to return.

Q: What should I do if I have a broken composite stick?

A: Please visit our Manufacturer Warranty Page for more information.

Q: Can I return my online purchase to one of your retail stores?

A: Yes. Please bring a copy of your packing slip or receipt with you.

Q: When returning an item, will I be refunded my shipping cost?

A: Shipping costs are non-refundable.

Q: Do I need to pay for return shipping?

A: Yes. You are responsible for the cost of return shipping.

Q: When will I see my refund?

A: Please allow up to three business days from the date of receipt at our warehouse for returns processing. Once the return is processed, it may take up to 14 business days for your credit card company to post the refund to your account.

Q: I have baked, profiled, and/or sharpened my skates. Can I still return them?

A: No. We are unable to issue a refund for used or altered products.

Q: I have used or worn the product; can I still return it?

A: No. We are unable to issue a refund for used or altered products.